ask the experts
expert insight and practical guidance to help you meet your compliance obligations.
ask the experts
expert insight and practical guidance to help you meet your compliance obligations.
Do one-time debit payments made over the phone require verbal authorization?
QUESTION: Should lenders require the customer to provide verbal authorization for one-time debit card payments over the phone? Should lenders [...]
Do authorizations obtained over the phone violate Reg E?
QUESTION: Regulation E states that preauthorized EFTs from a consumer’s account may be authorized only by a writing signed or similarly authenticated by the [...]
Does Reg E apply to one-time payments?
QUESTION: Does Regulation E place any restrictions on lenders in connection with one-time electronic fund transfers (EFTs)? ANSWER: Regulation E [...]
Five TCPA Compliance Tips
The Telephone Consumer Protection Act (TCPA) is a federal statute that places restrictions on telephone solicitations (i.e., telemarketing) and the use [...]
Do one-time debit payments made over the phone require verbal authorization?
QUESTION: Should lenders require the customer to provide verbal authorization for one-time debit card payments over the phone? Should lenders retain recordings of such authorizations? ANSWER: Regulation E does not [...]
Do authorizations obtained over the phone violate Reg E?
QUESTION: Regulation E states that preauthorized EFTs from a consumer’s account may be authorized only by a writing signed or similarly authenticated by the consumer. Does this mean lenders can’t obtain such authorizations over [...]
Does Reg E apply to one-time payments?
QUESTION: Does Regulation E place any restrictions on lenders in connection with one-time electronic fund transfers (EFTs)? ANSWER: Regulation E establishes specific requirements for preauthorized EFTs, which are automated payments [...]
Five TCPA Compliance Tips
The Telephone Consumer Protection Act (TCPA) is a federal statute that places restrictions on telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment. The TCPA limits the use of [...]
