A consumer complaint management program is an important component of a sound compliance management system. A well-planned, implemented and maintained compliant management system can help prevent or reduce regulatory violations and protect consumers from non-compliance harm. Our Consumer Complaints Policy Manual outlines the framework of a consumer complaint process and provides best practices for receiving and responding to consumer complaints so you can ensure that your organization is responsive and responsible when handling consumer complaints and inquiries.


  • Affordable one-time purchase price of $195.
  • Purchase of this Consumer Complaints Policy Manual requires a signed License Agreement. This template cannot be shared or sold.
  • After placing your order, you will be able to download your Consumer Complaints Policy Manual in an editable Microsoft Word format.
  • You will also receive a User Guide with tips to help you make the most of your new Policy Manual.

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